General Terms and Conditions

Article 1. Definitions

1.1 Het Wolhuisje General Terms and Conditions: The following delivery and payment terms apply to all sales via www.hetwolhuisje.nl. You agree to these terms when placing an order;

1.2 Business: www.hetwolhuisje.nl (hereinafter referred to as "Het Wolhuisje") is the trade name of Het Wolhuisje and is a store that offers clothing and related items online to consumers by "distance selling";

1.3 Consumer: a natural person or company that enters into a distance contract with the business;

1.4 Agreement: a distance contract between Het Wolhuisje and the consumer.

Article 2. Applicability

2.1 These terms and conditions apply to every offer from Het Wolhuisje and to every distance contract concluded between the company and the consumer.

2.2 For all orders placed via www.hetwolhuisje.nl, the consumer accepts the applicability of Het Wolhuisje's general terms and conditions and supplementary general terms and conditions.

Article 3. Conclusion of the agreement

3.1 An agreement is concluded only after Het Wolhuisje accepts your order. Het Wolhuisje is entitled to refuse an order with reasons or to attach special conditions to delivery. If Het Wolhuisje cannot verify the residential address, the order will not be accepted.

Article 4. Prices and costs

4.1 All offers from Het Wolhuisje are non-binding. Het Wolhuisje expressly reserves the right to change prices, particularly when required by (statutory) regulations;

4.2 Het Wolhuisje's prices include 21% VAT. The prices listed on www.hetwolhuisje.nl exclude shipping costs (unless stated otherwise). The total price will be communicated via the website before the agreement is concluded.

4.3 Shipping costs of €4.95 are charged for each order within the Netherlands if the order is less than €50. The shipping costs are the same whether you order one or several items.

4.4 Het Wolhuisje reserves the right to correct printing and typesetting errors and subsequent price changes.

Article 5. Payments

5.1 Het Wolhuisje currently offers payment via iDeal, credit card (Maestro, Visa, Mastercard), PayPal, Afterpay, and Bancontact.

5.1.1 iDeal: If you bank online with, for example, Fortis, Rabobank, ABN AMRO, SNS Bank, or ING, you can pay for your order securely online through our website. An electronic payment online is comparable to a PIN payment in a store. After placing your order, select iDeal as your payment method. A screen will open where you can choose the bank you use for online banking. You then follow the procedure you are familiar with for making payments through online banking. In principle, the payment is processed on the same working day. For more information, please visit the iDeal website; www.ideal.nl

Article 6. Delivery

6.1 Het Wolhuisje takes the utmost care when receiving orders and shipping the ordered items. Het Wolhuisje ships accepted orders as quickly as possible in the order they are received. Het Wolhuisje aims to ship all orders within 1 to 3 working days of receiving payment. 6.2 All items in the online shop are available from stock. Unfortunately, an item may unexpectedly become unavailable; in that case, we will inform you as soon as possible. Partial deliveries are permitted.

6.3 Exceeding the stated delivery time does not entitle the consumer to compensation, termination of the agreement, or failure to fulfill any obligation arising for them under this agreement or any other related agreement.

6.4 The order must be delivered to the consumer no later than 30 days after payment. If it is not possible to deliver an order within 30 days, the consumer will be informed in good time and has the right to cancel the order free of charge. In that case, Het Wolhuisje will arrange a refund within 14 days. This does not apply if the parties have agreed on a different delivery period;

6.5 Het Wolhuisje will have fulfilled its delivery obligation once delivery has been attempted.

6.6 Het Wolhuisje is never liable for consequential damages.

Article 7. Delivery address and delivery service

7.1 The consumer can have the order delivered to their home or collect it themselves from a Het Wolhuisje store of their choice.

7.2 Orders are delivered in the Netherlands, Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Great Britain, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, the Czech Republic and Sweden.

Article 8. Retention of title

8.1 Ownership of delivered products passes to the consumer only once the consumer has paid Het Wolhuisje everything owed under the agreement(s) concluded in connection with the products delivered.

Article 9. Returns/exchanges

9.1 Het Wolhuisje does everything possible to inform you about the items via our website. If, despite this, you do not wish to purchase an item for any reason, you have the right to return the product within 14 days of receiving the order and/or return it in the store.

9.2 During this period, the consumer will handle the product and packaging with care. They will unpack or use the product only to the extent necessary to determine whether they wish to keep it. If they exercise their right to exchange, they will return the product to Het Wolhuisje with all accessories supplied and - if reasonably possible - undamaged and in its original condition and packaging, in accordance with the reasonable and clear instructions provided by Het Wolhuisje;

9.3 Het Wolhuisje only accepts returns/exchanges for which the instructions have been followed. Returns/exchanges that are not received within the specified time will not be accepted;

9.4 The Consumer is responsible for returning the item(s); the Consumer must write the return address (shown on the return form) on the package as described on the return form.

9.5 If all the items are returned, Het Wolhuisje is required to refund the shipping costs already charged.

9.6 If some of the items are returned, Het Wolhuisje is not required to refund the shipping costs already charged.

9.7 If you want to exchange the item for a different color or size, you will not be charged shipping costs again.

9.8 If you have received an incorrect order or an order delivered in error, you can report this on the return form and send it back to Het Wolhuisje. In that case, Het Wolhuisje will pay the return shipping costs.

9.9 We will refund the purchase amount for the returned item to the account from which the payment was made within 14 days of receiving your return.

9.10 The purchase amount will be refunded using the same payment method used for the transaction. Payments made using a gift voucher will be refunded with a gift voucher.

Article 10. Complaints

Complaints about the delivery and/or quality of your order

10.1 We do everything we can to provide a perfect product. After receiving your order, you must inspect the goods delivered immediately and report any defects found in writing without delay. If an item of clothing was not delivered or does not match the description on our website, please notify us as soon as possible. You can do so by sending an email to: info.hetwolhuisje@gmail.com

10.2 Het Wolhuisje will resolve the problem as soon as possible in consultation with you. In all cases, the instructions for returning items, which you will receive when registering your complaint, must be followed exactly. 10.3 If your complaint is found to be justified, Het Wolhuisje will refund your purchase and any shipping and return costs within 14 days.

10.4 This warranty is void if you have attempted to repair the defect yourself without consulting us and/or have not followed the user manual and/or instructions for use.

Article 11. Age restriction

11.1 Het Wolhuisje does not accept orders from anyone under the age of 18.

Article 12. Colors

12.1 Het Wolhuisje cannot guarantee that the colors shown correspond exactly to the actual colors of the clothing. The color display on your screen depends on your computer settings. Het Wolhuisje also always lists the supplier’s color code alongside its own.

Article 13. Liability

13.1 Any liability of Het Wolhuisje, its staff and products for any damage whatsoever, whether direct or indirect, including business losses, consequential damages, damage to movable or immovable property, or personal injury, is expressly excluded. Het Wolhuisje is likewise not liable for damage caused by third parties in the performance of the agreement.

13.2 Het Wolhuisje accepts no liability for any damage arising from the use of Het Wolhuisje’s products.

13.3 Het Wolhuisje's liability to the consumer is in any case limited to a maximum of the invoice amount owed by the consumer to Het Wolhuisje under the relevant agreement.

13.4 Het Wolhuisje is not liable for misunderstandings, errors, delays, or improper delivery of orders and communications resulting from the use of the internet or any other means of communication between the consumer and Het Wolhuisje, or between Het Wolhuisje and third parties, insofar as they relate to the relationship between the consumer and Het Wolhuisje, unless and to the extent that this is due to intent or gross negligence on the part of Het Wolhuisje.

Article 14. Force majeure

14.1 In the event of force majeure, Het Wolhuisje has the right, at its discretion, to suspend the execution of a consumer's order or to terminate the agreement without judicial intervention, by notifying the consumer in writing, without Het Wolhuisje being liable to pay any compensation, unless this would be unacceptable under the standards of reasonableness and fairness in the circumstances.

14.2 Force majeure means any failure that cannot be attributed to Het Wolhuisje because it is not due to its fault and is not its responsibility under the law, a legal act, or generally accepted standards.

Article 15. Governing law and competent court.

Dutch law applies exclusively to all rights, obligations, offers, orders, and agreements to which these terms and conditions apply, as well as to those between Het Wolhuisje and the consumer to whom these terms and conditions pertain.

Article 16. General

Het Wolhuisje is registered with the Chamber of Commerce under number: 27098591

VAT number: NL 001246799 B36

If you have any questions and/or comments after reading these terms and conditions, please contact us in writing, by telephone, or by email.

Address:

Prins Mauritsplein 20
2582 ND, The Hague. 

Please note: This address is solely our administrative/registered address. We do not have a physical store and do not receive customers at this location. Our online store operates entirely online.

For questions or support, you can of course always contact us at: info.hewolhuisje@gmail.com